Chargehive helps you…

Reduce your SaaS customer support costs.

Support costs rise quickly at scale.

Agents juggle multiple tools to answer billing, payment, entitlement, and usage questions driving longer resolution times, higher headcount requirements and increased customer frustration.

Support costs rise quickly at scale.

Agents juggle multiple tools to answer billing, payment, entitlement, and usage questions driving longer resolution times, higher headcount requirements and increased customer frustration.

Solution

Chargehive unifies billing, payments, usage, risk, and customer history into a single support view.

Automation resolves repetitive enquiries, while agents handle complex cases with full context.

This reduces handling time, improves first-contact resolution, and allows support teams to scale efficiently without proportional cost increases.

Outcomes

The core benefits of customer support with Chargehive:

Lower ticket volumes at scale

Prevent avoidable enquiries by giving customers clarity around billing, payments, entitlements, and account changes.

Faster agent resolution times

Provide agents with complete customer context instantly, reducing investigation time and repetitive back-and-forth.

Reduced manual triage work

Automate categorisation, prioritisation, and routing to minimise human intervention in routine support workflows.

Higher first-contact resolution

Resolve issues accurately on first touch by eliminating data gaps across billing, payments, and account history.

Lower support OpEx growth

Decouple support headcount growth from customer volume through AI automation and operational clarity.

Support as a revenue lever

Enable controlled upsell and retention actions during support interactions without increasing handling time.

Frequently Asked Questions

What kind of companies is Chargehive built for?

Chargehive is designed for SaaS businesses that have outgrown traditional CRMs or billing tools. If you’re managing millions of customers, multiple brands, or complex payment flows, Chargehive helps unify your operations.

Is Chargehive suitable for smaller SaaS companies?

Yes, but it’s primarily designed for SaaS businesses with more than 50,000 active customers or high transaction volume. Early-stage companies can still benefit if they expect to scale quickly.

How does Chargehive handle compliance and data security?

Chargehive handles compliance and data security through an independently assessed PCI DSS Level 1 Service Provider program, alignment with SOC 2 controls, strong segregation of PCI-scoped systems, encryption, secure transport, and ongoing vulnerability management, monitoring, and incident response. In addition, for personal data we align to applicable legal requirements such as UK GDPR / Data Protection Act 2018, the EU GDPR, and relevant US privacy and breach-notification laws (state-based, where applicable), with policies and controls to support access control, data minimisation/retention, and timely incident handling.

Where can I see Chargehive in action?

You can request a live demo or case study showing how Chargehive processes millions of customer events and payments every day for global SaaS brands.

What kind of companies is Chargehive built for?

Is Chargehive suitable for smaller SaaS companies?

Yes, but it’s primarily designed for SaaS businesses with more than 50,000 active customers or high transaction volume. Early-stage companies can still benefit if they expect to scale quickly.

How does Chargehive handle compliance and data security?

Where can I see Chargehive in action?

You can request a live demo or case study showing how Chargehive processes millions of customer events and payments every day for global SaaS brands.

What kind of companies is Chargehive built for?

Is Chargehive suitable for smaller SaaS companies?

Yes, but it’s primarily designed for SaaS businesses with more than 50,000 active customers or high transaction volume. Early-stage companies can still benefit if they expect to scale quickly.

How does Chargehive handle compliance and data security?

Where can I see Chargehive in action?

You can request a live demo or case study showing how Chargehive processes millions of customer events and payments every day for global SaaS brands.