Welcome to Chargehive

The operational backbone for SaaS that your CRM was never built to be.

Built for the scale and operational reality your CRM can’t handle - we're quietly underpinning some of the world’s largest SaaS companies.

Are You Ready for Chargehive?

You've Grown

Most SaaS companies discover the same painful truth on the road to scale: the CRM that got you to 200k customers can’t take you to five million.

It’s time to replace the disconnected tools beneath your SaaS business with the purpose-built solution, proven to give you higher revenue, lower costs, and tighter operational control than any CRM can deliver.

Are You Ready for Chargehive?

You don’t need another enterprise CRM.

The enterprise CRM market is crowded with tools that all promise the same thing; bigger dashboards. Smarter AI. “All-in-one” everything.

But if you’re running a SaaS company at scale, you already know the truth: Modern growth creates operational challenges that CRMs were never built to solve.

Fragmented systems. Slow, brittle integrations. Rising costs.
Data that doesn’t quite line up.

Revenue slipping through the cracks between tools.

It’s not that CRMs are bad products, they’re just not designed for the world you operate in now.

You don’t need a slightly better CRM.

You need an operational foundation purpose built for both your business and your scale.

Testimonial

From Startup to Market Leader.

Chargehive is the engine that powered our transition from startup to market leader.

The level of control Chargehive gives us is incredible. It touches every aspect of our operations, from customer acquisition to data analytics.

We use Chargehive for all communication with our customers, marketing emails, renewal notices and customer support (through emails, live chat & phone).

Most importantly, it allowed us to evolve our payments stack, drastically reducing payment failures and maximising success rates across multiple processors.

We simply couldn't have scaled this efficiently without it.

Dean Stevens

Head of Payments Compliance

Testimonial

From Startup to Market Leader.

Chargehive is the engine that powered our transition from startup to market leader.

The level of control Chargehive gives us is incredible. It touches every aspect of our operations, from customer acquisition to data analytics.

We use Chargehive for all communication with our customers, marketing emails, renewal notices and customer support (through emails, live chat & phone).

Most importantly, it allowed us to evolve our payments stack, drastically reducing payment failures and maximising success rates across multiple processors.

We simply couldn't have scaled this efficiently without it.

Dean Stevens

Head of Payments Compliance

Testimonial

From Startup to Market Leader.

Chargehive is the engine that powered our transition from startup to market leader.

The level of control Chargehive gives us is incredible. It touches every aspect of our operations, from customer acquisition to data analytics.

We use Chargehive for all communication with our customers, marketing emails, renewal notices and customer support (through emails, live chat & phone).

Most importantly, it allowed us to evolve our payments stack, drastically reducing payment failures and maximising success rates across multiple processors.

We simply couldn't have scaled this efficiently without it.

Dean Stevens

Head of Payments Compliance

Chargehive operates where the traditional enterprise CRM fails.

Proven under real-world operational load and engineered to solve problems at-scale that traditional CRMs have never even seen.

We unify payments, billing, support, marketing, messaging, automation and customer data into one coherent, governed infrastructure, engineered inside a SaaS business serving 6M+ customers and battle-tested, daily, under real operational pressure.

Chargehive isn’t another tool in the stack.

It’s the proven infrastructure that your at-scale SaaS company has been missing; the system that stops the bleeding, eliminates complexity, and gives you control over growth again.

When your business outgrows the CRM era, it doesn’t need more tools stitched in.

It needs a new purpose-built foundation.

Have a Chat with our Team

The Six Pillars of Chargehive

Unlock more revenue, lower costs and remove operational friction at scale, with Chargehive.

Customers

Unify records, events, entitlements, billing status and support history into a single operational layer, so every team sees the same truth and every workflow just works.

Learn more ->

Marketing

Trigger campaigns from real billing events and behaviour, not static CRM fields. Chargehive turns live operational signals into high-impact marketing moments.

Learn more ->

Billing

Eliminate revenue leakage. Chargehive governs renewals, retries, routing and entitlement changes so billing runs smoothly and automatically worldwide.

Learn more ->

Payments

Optimise routing, reduce failures and cut transaction costs. Chargehive orchestrates payments across processors with built-in fraud and retry intelligence.

Learn more ->

Support

Give agents complete customer context instantly. Chargehive brings billing, usage, risk signals and events into one AI-powered support desk for faster resolution.

Learn more ->

Reporting

See your business clearly. Chargehive brings together billing, payments, behaviour and support data into unified reporting that reveals revenue, risk and growth drivers.

Learn more ->

Turn your operations into a revenue engine.

Most SaaS companies see operations as a cost centre. That’s a symptom of scattered tooling and disconnected workflows.

Chargehive reframes operations entirely. With unified payments, context-aware support, and event-triggered communications, the operational layer becomes a driver of revenue, retention, and customer lifetime value.

With Chargehive, your business:

• Recovers revenue automatically

• Delivers faster, more accurate support

• Converts upgrades at the ideal moment

• Eliminates unnecessary handoffs

• Reduces friction across the customer journey

• Moves from firefighting to proactive management

• Recovers revenue automatically

• Delivers faster, more accurate support

• Converts upgrades at the ideal moment

• Eliminates unnecessary handoffs

• Reduces friction across the customer journey

• Moves from firefighting to proactive management

You stop leaking money through the gaps and you start compounding growth through infrastructure.

While cutting spiralling operational costs.

Modern SaaS companies don’t just overspend on tools; they overspend on complexity.

When your customer operations run across a dozen tools, multiple vendors and endless integrations, OpEx doesn’t just creep, it compounds.

Chargehive helps you reduce:

• Platform Bloat

• Operational Drag

• Support Costs

• Engineering Overhead

• Payment and Billing inefficiencies

• Team Churn and Fatigue

• Platform Bloat

• Operational Drag

• Support Costs

• Engineering Overhead

• Payment and Billing inefficiencies

• Team Churn and Fatigue

Chargehive gives you a tighter, more resilient operational core, reducing OpEx, removing complexity, and giving your teams the freedom to focus on strategic growth, not systems debt.

Proven at Scale

Chargehive handles the volume, variability and volatility of at-scale SaaS that breaks other systems.

500M+

Customer records stored securely

No duplicates. No silos. No blind spots.

Your entire customer base, across every brand, region and product, unified into one operational data layer.

The result: cleaner intelligence, tighter governance and far fewer operational failures.

25M+

Tickets resolved

Support that finally works the way it should.

Chargehive gives your agents the full picture, billing, payments, history, entitlements, usage, and events, all surfaced instantly so they can solve complex issues in a single conversation.

50M+

Events tracked in the last 30 days

Every interaction becomes an operational signal.

Usage events, clicks, journeys and behaviours feed directly into retries, renewals, risk scoring, messaging triggers and personalised retention flows.

7M+

Transactions in the last 30 days

Revenue flows governed with precision.

Chargehive handles failures, retries, routing, fraud screening, automated decisioning and reconciliation, all in real time, all inside one system designed for global scale.

Testimonial

We've Reduced Churn and OpEx.

Chargehive transformed our support organisation. Agents resolve issues in minutes, not cycles.

With full billing and payment context in every ticket, we’ve reduced churn and cut our OpEx materially.

No CRM or ticketing platform has ever given us this level of operational visibility.

Aaron Edwards

Systems & Technical Support Manager

Testimonial

We've Reduced Churn and OpEx.

Chargehive transformed our support organisation. Agents resolve issues in minutes, not cycles.

With full billing and payment context in every ticket, we’ve reduced churn and cut our OpEx materially.

No CRM or ticketing platform has ever given us this level of operational visibility.

Aaron Edwards

Systems & Technical Support Manager

Testimonial

We've Reduced Churn and OpEx.

Chargehive transformed our support organisation. Agents resolve issues in minutes, not cycles.

With full billing and payment context in every ticket, we’ve reduced churn and cut our OpEx materially.

No CRM or ticketing platform has ever given us this level of operational visibility.

Aaron Edwards

Systems & Technical Support Manager

Frequently Asked Questions

What kind of companies is Chargehive built for?

Chargehive is designed for SaaS businesses that have outgrown traditional CRMs or billing tools. If you’re managing millions of customers, multiple brands, or complex payment flows, Chargehive helps unify your operations.

Is Chargehive suitable for smaller SaaS companies?

Yes, but it’s primarily designed for SaaS businesses with more than 50,000 active customers or high transaction volume. Early-stage companies can still benefit if they expect to scale quickly.

How does Chargehive handle compliance and data security?

Chargehive handles compliance and data security through an independently assessed PCI DSS Level 1 Service Provider program, alignment with SOC 2 controls, strong segregation of PCI-scoped systems, encryption, secure transport, and ongoing vulnerability management, monitoring, and incident response. In addition, for personal data we align to applicable legal requirements such as UK GDPR / Data Protection Act 2018, the EU GDPR, and relevant US privacy and breach-notification laws (state-based, where applicable), with policies and controls to support access control, data minimisation/retention, and timely incident handling.

Where can I see Chargehive in action?

You can request a live demo or case study showing how Chargehive processes millions of customer events and payments every day for global SaaS brands.

What kind of companies is Chargehive built for?

Is Chargehive suitable for smaller SaaS companies?

Yes, but it’s primarily designed for SaaS businesses with more than 50,000 active customers or high transaction volume. Early-stage companies can still benefit if they expect to scale quickly.

How does Chargehive handle compliance and data security?

Where can I see Chargehive in action?

You can request a live demo or case study showing how Chargehive processes millions of customer events and payments every day for global SaaS brands.

What kind of companies is Chargehive built for?

Is Chargehive suitable for smaller SaaS companies?

Yes, but it’s primarily designed for SaaS businesses with more than 50,000 active customers or high transaction volume. Early-stage companies can still benefit if they expect to scale quickly.

How does Chargehive handle compliance and data security?

Where can I see Chargehive in action?

You can request a live demo or case study showing how Chargehive processes millions of customer events and payments every day for global SaaS brands.