Privacy

Privacy notice.

This Privacy Notice explains how Chargehive Ltd (“Chargehive”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you interact with us, including when you visit our website, contact us, or use our services.

We are committed to protecting your privacy and handling your personal data transparently and securely, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Chargehive Ltd
Registered in England and Wales
Company number: [insert]
Registered office: [insert]

Email: privacy@chargehive.com

For the purposes of data protection law, Chargehive is the data controller in relation to personal data collected through our website and business operations.

2. Personal data we collect

We may collect and process the following categories of personal data:

a) Information you provide to us

Name
Email address
Job title
Company name
Contact details
Information you submit via forms, emails or other communications

b) Information collected automatically

When you visit our website, we may collect:

IP address
Browser type and version
Device and operating system
Pages visited and time spent
Referrer URLs

This information is collected using cookies and similar technologies. See our Cookie Policy for more information.

c) Customer and prospect data

If you represent a business that uses or is considering using Chargehive, we may process:

Business contact details
Account-related communications
Support and enquiry information

3. How we use your personal data

We use personal data for the following purposes:

To operate, maintain and improve our website
To respond to enquiries and requests
To provide demos, information or support
To manage customer and prospect relationships
To send relevant service or business communications
To comply with legal and regulatory obligations
To protect our systems and prevent fraud or misuse

We do not sell your personal data.

4. Lawful bases for processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Legitimate interests – for operating our business, improving our services, and communicating with business contacts
Consent – where required (for example, certain marketing communications or cookies)
Contract – where processing is necessary to perform a contract or take steps prior to entering one
Legal obligation – where we are required to comply with the law

5. Marketing communications

We may send you marketing communications where permitted by law, particularly in a B2B context.

You can opt out of marketing communications at any time by:

Using the unsubscribe link in emails, or
Contacting us at privacy@chargehive.com

Opting out will not affect service or operational communications.

6. Sharing your personal data

We may share personal data with trusted third parties, including:

Hosting and infrastructure providers
Analytics and performance tools
CRM and communication platforms
Professional advisers (legal, financial, compliance)

All third parties are required to protect your data and use it only for specified purposes.

We do not share personal data with third parties for their own marketing purposes.

7. International transfers

Some of our service providers may be located outside the UK.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:

UK adequacy regulations
Standard contractual clauses
Other lawful transfer mechanisms

8. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, regulatory and business requirements.

Retention periods vary depending on the nature of the data and how it is used.

9. Your rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Request data portability
Withdraw consent (where applicable)

To exercise your rights, please contact privacy@chargehive.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

10. Data security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access or disclosure.

While no system is completely secure, we regularly review and improve our security practices.

11. Children’s data

Chargehive’s website and services are not intended for children, and we do not knowingly collect personal data from individuals under the age of 13.