A clear reference guide for understanding, separating, and measuring the two types of SaaS churn — and why the distinction changes everything operationally

What a healthy payment failure rate looks like at scale — and a step-by-step diagnostic for finding out where yours is leaking

Most failed subscription payments are recoverable. The difference between fragile and resilient SaaS businesses lies in how recovery logic is designed, governed, and observed.

The functional building blocks of a payment orchestration layer

Running multiple SaaS brands on a shared operational stack sounds efficient. In practice it creates a specific set of problems that most platforms were never built to solve.

Involuntary churn is recoverable revenue — but only if your operational layer is built to catch it before it becomes a cancellation

What orchestration can — and cannot — solve

As your SaaS company grows, something subtle but very worrying begins to happen. You’ve seen it.

What to look for when evaluating orchestration platforms

How to structure your retry logic, timing, and communications to maximise payment recovery — without damaging customer relationships

Why retries, dunning and single-PSP setups stop working — and what scalable SaaS teams do differently

A plain-English, definitive glossary of payment orchestration terms and SaaS billing vernacular.

Understanding how orchestration fits alongside billing, PSPs and gateways

The tools that got you to 200,000 customers will not take you to two million — and the signals that tell you you've hit the ceiling are hiding in plain sight

Why payment failures are a structural problem at scale — and the operational interventions that actually move the number

The business impact of orchestration at scale

The security, compliance, and data governance questions that every enterprise SaaS COO asks before committing to an operational platform — answered directly

Comparing orchestration with gateways, PSPs and in-house solutions

What a healthy chargeback rate looks like for SaaS — and the 12 operational steps to stay well clear of the danger zone

At enterprise scale, routing stops being a configuration detail and becomes a resilience strategy.

When orchestration becomes necessary — and when it doesn’t

A clear, practical definition of payment orchestration

Rising support costs at scale are rarely a headcount problem — they are a data problem. Here is what that means operationally and how to fix it.

Why retries, dunning and single-PSP setups stop working and what scalable SaaS teams do instead.

The operational and technical issues orchestration is designed to fix

This is not a feature comparison. It is a decision framework — for the COO who needs to know whether unified operational infrastructure or best-of-breed tooling is the right foundation for their business at its current scale.

No CRMs is equipped to handled the specific operational complexities of at-scale global SaaS, so we built Chargehive.